ISO 29993:2017 – Learning Services Outside Formal Education

1. Definition

ISO 29993:2017 specifies the requirements for learning services outside formal education systems, including corporate training, professional development, language courses, and continuing education programs.
It focuses on the quality and effectiveness of learning design, delivery, and evaluation, ensuring that learning services meet the needs of learners and organizations.

This standard complements ISO 21001:2018 (Educational Organizations Management System), but applies specifically to non-formal learning providers.

2. Purpose and Scope

The purpose of ISO 29993:2017 is to:

• Provide a framework for managing high-quality learning services.

• Ensure learning programs are relevant, measurable, and outcome-oriented.

• Promote transparency and consistency between learners, instructors, and organizations.

• Support lifelong learning and professional competence development.

Applicable to all organizations offering learning services — private academies, universities, corporate training centers, NGOs, or e-learning platforms.

3. Key Requirements

ISO 29993:2017 covers:

• Information for Learners – Clear communication on learning objectives, duration, costs, and expected outcomes.

• Needs Analysis – Identifying learner requirements and performance gaps.

• Design and Development of Learning – Structuring content, methods, and media for effective delivery.

• Delivery of Learning Services – Implementation of courses, workshops, or digital sessions with quality control.

• Assessment of Learning Outcomes – Measuring achievement and providing feedback.

• Evaluation and Improvement – Continuous enhancement of learning effectiveness.

4. Benefits

For Learning Providers

• Enhances credibility and competitiveness in the education sector.

• Demonstrates commitment to learner satisfaction and measurable results.

• Provides a framework for continuous improvement and innovation.

For Learners

• Ensures clear learning goals, transparency, and fairness.

• Guarantees qualified instructors and structured feedback mechanisms.

• Increases confidence in the quality and relevance of the learning program.

For Employers and Stakeholders

• Ensures training effectiveness and return on investment (ROI).

• Facilitates benchmarking across training providers.

5. Conclusion

ISO 29993:2017 strengthens the professionalization of the learning industry, ensuring that non-formal education providers deliver high-quality, learner-focused, and accountable training experiences.

It serves as a foundation for trust, transparency, and global recognition in lifelong learning and corporate education.